Contact Us if Your Payment Information is Delayed


Monthly retirement benefit payments are directly deposited into retiree accounts on the last business day of the month. Checks and deposit confirmations are mailed the same day. Occasionally, postal holidays or delays can impact when you receive your payment information by mail.

If you still have not received your check or deposit confirmation in the mail one week after the pay date, please contact our Retiree Benefits Team at (415) 473-4149 or

Delayed Check

We will provide you an affidavit to complete stating that your check was not received and we will reissue the payment.

Delayed Deposit Confirmation

We will send you a new copy of your deposit confirmation either by email or postal mail.

Direct Deposit and Retiree Pay Dates

Direct deposit is the fastest and most secure way to receive your monthly payment. Complete and return the Direct Deposit Form to initiate direct deposit or change your deposit account. Visit the Your Retirement Benefit Payment page or view the Calendar to see the complete list of retiree pay dates.